Terms And Conditions

Important: Some products sold are for off-road use only and may never be used on a public highway or emissions controlled vehicle. Please check your local laws regarding the installation of these products. New German Affiliate, Inc, DBA: NGP Racing is in no way responsible for the misuse of products sold online, retail, or via phone sales, and any results thereof, up to and including fees, fines, damages or legal consequences.  Some performance exhaust systems utilizing a high flow / aftermarket catalytic converter may trigger a check engine light under some conditions on some cars, which is not predictable from vehicle to vehicle. NGP Racing is not liable for problems with emissions legality or complications of use of performance exhaust systems, as these are installed at the end users own risk. Check local laws before installing.

 


 PayPal User Agreement / Terms & Conditions


Online \ Phone \ Mail Orders:

Important: By placing an order with NGA, Inc, you agree to allow us to charge your supplied credit card for the services / parts requested. Placing your order constitutes your signature. We will not process or ship an order that has a different person’s name on the credit card than your own. No exceptions. These errors will cause delays in processing. For any requested exceptions or for further information please call in your order at 410.994.0000.

Note that for credit card orders we ship to billing addresses only, with matching shipping address and credit card information! If you have supplied a different address for shipping it MUST be an approved billing address on file with your credit card company. If you enter different billing and shipping addresses or the credit card is not in your name it can cause delays in order processing and shipping. For international orders, we accept bank transfer, check, and PayPal only! Please note that any orders paid by check may incur a delay of up to 2 weeks due to bank processing (cashier’s checks often clear much faster).

For all PayPal orders, in the case of damage occuring while the item was in transit, we reserve the right to deny a refund or replacement items if a verified address is not used. If we can provide a refund or replacement parts we will, but due to the PayPal protection policies, there is no guarantee of reimbursement when shipped to an un-verified address.

Processing: We DO NOT process your credit card automatically. For customer security and to minimize fraudulent orders, we manually approve and process every order. All customers will be notified of a backorder situation before processing occurs. Please be sure to not assume that we have charged you; it is customer responsibility to properly manage their accounts and credit cards and NGP Racing cannot / will not be held liable for any overdraft fees, charges, or problems. Quite simply, you should always balance your accounts and double check before making any assumptions.

Communication: NGA, Inc, DBA NGP Racing may occasionally email customers to update them with current store, account or sales information which we think may be of interest. We will never sell, share or otherwise compromise your email address in any way. If you do not wish to receive these messages, simply unsubscribe when you receive your first message, or email us at mail@ngpracing.com and we will remove you from any databases for email offers.


Warranty:

All products sold by NGP Racing are sold with whatever warranty that manufacturer offers, if any. NGP will not cover any shipping or labor costs related to warranty coverage on any products sold by NGP. In the instance of FK Automotive products imported by NGP and sold in the USA, NGP Racing will honor that warranty on the respective product, up to the limit that FK will cover.

FK Suspensions:

NGP Racing can only offer FK Warranty coverage on items which we have directly imported into the USA. Any FK items purchased elsewhere will have to go through that respective dealer to obtain coverage. We apologize for any inconvenience, but new warranty procedures from FK Automotive require this going forward from August of 2009.

FK suspensions are covered in defect in workmanship and materials (does not cover accident damage, improper install / use, extreme lowering, etc) with regards to the shock absorbers / dampers and springs until they are no longer owned by the original owner, or until the warranty period ends, whichever happens first. FK warranties products from 90 days up to a limited product lifetime warranty depending upon the product. Please contact us for details. This warranty does not cover housings, perches, seized perches, broken shock absorber adjusters, accident damage, or damage from improper use or installation, removed bump stops, removed helper springs, excessive lowering, or non-professional installation. Non-transferable.

For information on suspension care, please see the following documents:

FK Warranty information, requirements and limitations: CLICK HERE.

NGP’s coilover care recommendation sheet: CLICK HERE.

NGP’s PT Series Shock Adjustment procedure: CLICK HERE.

FK Lighting:

FK Automotive / NGP Racing  warranties any and all lighting and related product for 90 days from the original purchase date to the original purchaser, not including damage from over adjustment of leveling mechanisms, accident damage, failure due to use of un-approved bulbs or install damage. Some moisture / condensation is normal depending upon the conditons of build and time of year, and are not covered under warranty. Heavy leaks and significant problems with moisture are handled on a case by case basis.

Turbo chargers:

In order to qualify for warranty coverage, proof of the following having been done at the time of install must be provided:

  • -Oil change
  • -Oil feed and return line replacement
  • -New paper or cleaned reusable air filter
  • -Spark plugs
  • -Alll new gaskets and install hardware for turbo
  • -Break in: 750 miles low RPM / load and low boost

ECU Upgrades / EPROM / Software:

Due to the large number of variables with regards to upgrading the ECU programming on a vehicle, especially as pertaining to the current level of service and maintenance, condition and usage of the vehicle, as well as possible extranous damage due to circumstances beyond our control including fuel quality, octane, installer error or user abuse, customers assume any and all responsibility for any and all damages associated with these ECU modifications and any related parts or services. NGP Racing is not liable for any part cost, labor fee, towing, or any other fees or costs related to the installation of performance software on a vehicle. Installation of performance software can result in lack of warranty coverage / voiding of warranty, as it pertains to the original issuer of said warranty, and NGP Racing makes no claims or guarantees with regards to warranty coverage.


Returns and Exchanges:

In the event a purchase must be returned, exchanged or repaired under warranty, you MUST contact us for a return authorization number.

Items are only eligible for return / exchange within a 30 day period from the product-shipped date. Items must be new and uninstalled, in resellable condition.

No returns will be accepted on electrical items, such as EPROMs (“chips”), parts which have been installed, international orders, or special order items.* (Some parts that are in our catalog as a regular listing, but not regularly stocked are considered special order) Certain exceptions can be made depending upon the situation, and as always, we will do our best to be flexible and fair. *APR Software has a 30 day return policy / satisfaction guarantee.

A 20% restocking fee may apply to all approved return items. All returns must have a proper RMA before being sent back to NGP and must be in new, uninstalled an resellable condition. Shipping is non-refundable once an order has been shipped.

If you ordered over the phone: (see below for ngpracing.com online orders)

Email returns@ngpracing.com for an RMA number. Once we approve the return, we will contact you with your return authorization number (RMA Number). You MUST print out the NGP RMA FORM to be included with the product being returned, along with a copy of your NGP purchase receipt. NGP Racing is in no way responsible for items sent in without following the proper return procedure. Click here for NGP RMA Form. (PDF File) Customers will be responsible for all shipping charges relating to returns, exchanges and warranty coverage, with very few exceptions.

Please send your product back with UPS, Fedex or DHL only, insured for the proper amount. USPS is not an acceptable shipper for returned items and may result in significant delays or the loss of product and return. Please be sure to note your tracking number for any lost / damaged package claims. NGP cannot cover nor research any misplaced or lost / damaged packages which have either not been properly insured, or those without tracking numbers. If your item has been listed as delivered but you haven’t been contacted or credited, or just to see how things are going, please email returns@ngpracing.com for a status update.

Please send all returns as follows:

Attn: NGP Returns Dept (RMA# )
1615 Perryman Road
Aberdeen, MD 21001
(410) 994-0000

If you ordered online at NGP Racing.com:

Please e-mail returns@ngpracing.com with all pertinent details of your return request including your online order number. If there is any damage to the product, please take a few pictures of the damage and send them along with the request. Once your request has been reviewed and approved, you will receive an RMA number to return the item(s).


SHIPPING:

Shipping costs are calculated based upon weight and volume. All prices are quoted through UPS, Fedex and USPS in real time, but we cannot guarantee all shipping prices quoted on our webstore to be accurate at all times. Of particular note are oversized items and international addresses.

FREE SHIPPING offers are only valid on regular sized (up to OS3) items within the contiguous 48 states, for standard ground shipping. Hawaii, Alaska, Canada, and any international destination will not receive free shipping unless the customer has worked out a special deal with an NGP sales person prior to ordering.

If you require anything other than UPS, FedEx, or USPS shipping on an oversize item (large grills, bumpers, body panels) we recommend calling us at 410-994-0000 or e-mailing us at shipping@ngpracing.com to get an accurate quote.


International Orders – All prices, shipping quotes and final charges from New German exclude any taxes or duties that might be due on a shipment outside the United States. The fees are due upon receipt of order and are to be paid in full by the customer / card holder. Our minimum freight and handling charge will vary depending on the items you are buying and your location. All freight costs which are displayed on the website are for estimate purposes only. Most of the time, these amounts are correct within a few dollars. If your country has no shipping option listed, please contact us at sales@ngpracing.com and request a price quote.

Free shipping offers are not valid for any international destination.

If ordering large / oversize items or a large number of items for international shipment, there may be some delays to to logistical issues. NGA Inc reserves the right to cancel or amend any international order based on logistical / delivery problems.


Shipping Exceptions:

All Lamin-X Products are shipped at a flat-rate price inside the contiguous 48 states. All headlight / taillight kits are $10.95. Please disregard the UPS shipping price shown if you have ordered only Lamin-X. If you have ordered Lamin-X along with other parts, the UPS price will apply, unless you approve a separate shipment from Lamin-X.

 


Pricing and Errors

All prices are quoted in US dollars. All prices exclude any freight, taxes or duties that might be due on a shipment outside the United States unless otherwise noted. It is the customer’s responsibility to pay for any and all fees associated with import duties, taxes, broker fees and transaction fees on international sales.  All prices are subject to change without notice.

NGA Inc reserves the right to correct any typographical errors before, after or during the time period that an order is placed. We try to describe each product to the best of our ability. Sometimes product photos do not always reflect the exact product being sold. Items in your Shopping Cart will always reflect the most recent price displayed on the item’s product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Due to our incredibly large catalog of parts, it is possible an item in our catalog may be miss-priced. We try to make every possible effort to correct any mistakes as soon as is possible, however due to the huge range of products, constant change in pricing and industry standards,changes may occasionally need to be made after an order is placed but before it is processed. Some items listed in the catalog may be on a backorder standing depending on current manufacturer availability. If this is the case for an order which is placed, NGA Inc will contact the customer with and and all available options possible.

Price Match Policy – NGA, Inc will typically price match to competitors rates as long as the item is new in the box, in stock and ready for delivery. If an item is not in stock, we may not match that price. Gray market or illegally imported items may or may not be matched at NGP’s discretion.


******NOTES ABOUT NGP LIMITED TIME SALES SPECIALS*****

Any sale item with free shipping is only applicable to domestic USA orders to the continental 48 states. International sales and customers in Alaska, Hawaii and certain ZIP codes in Washington state are not eligible. Some offers are only good while supplies last, NGP Racing reserves the right to cancel or modify any promotional offer at any time. Unless otherwise noted, no promotional offers may be used in conjunction with each other.


Backorder status, Special order, Item stock levels, etc.

Please note that not all items listed on ngpracing.com are in stock at all times. Items considered special order may not be specified as such on all listings. Items which are not in stock and not anticipated to be restocked in the near future (either for reason of manufacturer delay, unavailability or other similar reasons) will typically be listed as *Backordered* – however, just because an item is not specifically listed as *backordered* does not mean that it is in stock and immediately available. You will be notified of any delay or unavailability before your card is charged and will be given the option of changing, canceling or approving a backorder on that item.


Product Reviews

All product reviews will be reviewed before being approved for publishing. A coherent and well constructed review will be the most helpful for other customers, so please use proper punctuation and refrain from common texting or abbreviated terms that could be confusing to others.


GE Money Financing offers through NGP- To apply call 410.994.0000 or visit either NGP Racing location.

By applying online you certify that you have read the GE Money Terms and Conditions (Subject to change, inquire with NGP for latest terms and interest rates), and agree to the following:

APPLICANT and/or CO-APPLICANT: We need your signature(s) below: I am providing the information in this application to GE Money Bank (“GEMB”), to Auto Program by GE Money, to dealers (“Dealers”) that accept the Auto Program by GE Money Credit Card (“Card”) and to program sponsors, and asking GEMB to issue me a Card. By applying for this account, I authorize and agree that:

  1. * GEMB may furnish this and other information about me (even if my application is denied) and my account to Auto Program by GE Money and to Dealers and program sponsors (and their respective affiliates) to create and update their records, and to provide me with service and special offers.
  2. * GEMB may make inquiries it considers necessary (including requesting reports from consumer reporting agencies and other sources) in evaluating my application, and for purposes of reviewing, maintaining or collecting my account.
  3. * If my application is approved, the Auto Program by GE Money Card Agreement (“Agreement”) will be sent to me and will govern my account.
  4. * Among other things, the Agreement: (1) INCLUDES AN ARBITRATION PROVISION THAT MAY LIMIT MY RIGHTS UNLESS I REJECT THAT PROVISION UNDER THE AGREEMENT’S INSTRUCTIONS; and (2) makes each applicant responsible for paying the entire amount of credit extended; and (3) grants GEMB a security interest in the goods purchased on the account as permitted by law.
  5. * I consent to GEMB and any other owner or servicer of my account contacting me about my account, including using any contact information or cell phone numbers I provide, and I consent to the use of any automatic telephone dialing system and/or an artificial or prerecorded voice when contacting me, even if I am charged for the call under my phone plan.
  6. * This application and the Agreement are governed by federal law and Utah law (to the extent that state law applies).

Federal law requires us to obtain, verify and record information that identifies you when you open an account. We will use your name, address, date of birth, and other information for this purpose.

When applying you will be required to send in a photo id / driver’s license number for final approval.

We encourage you to read the GE Money Bank privacy policy, available here.


NGP Powder coat services

NGP Racing Powder Coat Services does not warranty any object for structural or mechanical integrity after coating has taken place, or cover or warranty related systems or damages resulting from those powder coated items. It is the customer’s responsibility to notify NGP Racing of the manufacturing process of wheels, lips and centers, NGP Racing withholds the right not to coat certain items, and the customer takes full responsibility for the coating of wheels and other suspension / structural items, acknowledging that the heating process of powder coating can alter or change the strength of metal parts, depending upon their construction and method of manufacture.


Please Note

The terms Volkswagen® Audi® VW® Golf® Jetta® Rabbit® GTI® GLI® Scirocco® Cabriolet® Corrado® Passat® New Beetle® Beetle® Touareg® Tiguan® Eos®  Phaeton® A4® A6® A8® S4® S6® S8® RS4® 80® 90® 100® 200® R8® TT® A3® Quattro® R32® 4-Motion® A5® S5® Porsche® 911® Boxster® BMW® and all other trademarked brand names / models are used for descriptive purposes only and remain the sole property of their respective trademark holders. We have no connection in any way with any vehicle manufactures listed on this website. All vehicles pictured on this site are for descriptive purpose and / or are vehicles owned and / or modified by NGP Racing, its customers and employees.