Orders Placed With Us
By placing an order with NGA (New German Affiliate), Inc, you agree to allow us to charge your supplied credit card or payment source for the services or parts requested. Placing your order constitutes your signature.
Credit Card Orders (those not placed through PayPal checkout)
For all credit cards orders NGA, Inc will only ship to an address which is on file with your finanaical institution. No exceptions. We will not process or ship an order that has a different person’s name on the credit card than your own – no exceptions. If you input a non-verified shipping address or there is any other error in credit card information, these errors will cause delays in processing. For shipping to non-verified addresses such as your work or office address please use PayPal. (see terms and conditions below). For any requested exceptions or for further information please contact us. For international orders, we accept bank transfer and PayPal only.
For all PayPal orders, if damage occurs to the order while it was in transit, we reserve the right to deny a refund or replacement items if a verified address is not used. If we can provide a refund or replacement parts we will, but due to PayPal’s policies, there is no guarantee of reimbursement when an order is shipped to an un-verified address.
Please verify your address prior to completing your order. The address that you give us in PayPal is the address that we will ship to. If you have entered or chosen an incorrect address, please contact us immediately so that we can attempt to correct the issue before your order is shipped. If you have given an incorrect address, please note that we may be required to refund your account and submit a new invoice to you so that the correct address is properly associated with your order.
Due to a change in PayPal’s refund policy, certain refunds may have a 2.9% fee applied. This is because PayPal no longer refunds processing fees. To avoid issues with this policy change, we do not immediately take funds out of your account when you place an order on our online store. We will investigate each order prior to assigning a fee to the refund.
To view the latest PayPal user agreement and terms and conditions, please tap or click here.
NGA, Inc, (DBA NGP) may occasionally contact customers to update them with current store, account or sales information which we think may be relevant. We will never sell, share or otherwise compromise your contact information in any way. If you do not wish to receive these messages, simply unsubscribe when you receive your first message, or email us at firstname.lastname@example.org and we will remove you from any databases for email offers.
Pricing and Errors
All prices are quoted in US dollars. All prices exclude any freight, taxes or duties that might be due on a shipment outside the United States unless otherwise noted. It is the customer’s responsibility to pay for any and all fees associated with import duties, taxes, broker fees and transaction fees on international sales. All prices are subject to change without notice.
NGA Inc reserves the right to correct any typographical errors before, after or during the time period that an order is placed. We try to describe each product to the best of our ability. Sometimes product photos do not always reflect the exact product being sold. Items in your Shopping Cart will always reflect the most recent price displayed on the item’s product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Due to our incredibly large catalog of parts, it is possible an item in our catalog may be incorrectly priced. We try to make every possible effort to correct any mistakes as soon as is possible, however due to the huge range of products, constant change in pricing and industry standards,changes may occasionally need to be made after an order is placed but before it is processed. Some items listed in our online catalog may be on a backorder standing depending on current manufacturer availability. If this is the case for an order which is placed, NGA Inc will contact the customer with and and all available options possible.
Price Matching Policy
NGA, Inc will typically price match to competitors rates as long as the item is new in the box, in stock and ready for delivery. If an item is not in stock, we may not match that price. If there is a MAP (Minimum Advertised Price) policy in place by the manufacturer of the item in question and we are a vendor for said manufacturer, NGA, Inc reserves the right to enforce the MAP policy. Gray market or illegally imported items may or may not be matched at NGP’s discretion.
NGP Limited Time Sales
Any sale item with free shipping offered is only applicable to customers within the contiguous 48 states of the US. International sales and customers in Alaska, Hawaii and certain ZIP codes in Washington state are not eligible for free shipping offers unless an agreement has been made with NGP prior to placing an order. Some offers are only good while supplies last. NGP reserves the right to cancel or modify any promotional offer at any time. Unless otherwise noted, no promotional offers may be used in conjunction with each other.
Backorder status, Special order, Item stock levels, etc.
Please note that not all items listed on our website are in stock at all times. Items considered special order may not be specified as such on all listings. Items which are not in stock and are not anticipated to be restocked in the near future (either for reason of manufacturer delay, unavailability or other similar reasons) will typically be listed as *Backordered* – however, just because an item is not specifically listed as *backordered* does not always mean that it is in stock and immediately available. You will be notified of any possible delay or unavailability before your order is finalized and you will be given the option of changing, canceling or approving a backorder on that item.
All product reviews will be reviewed before being approved for publishing. A coherent and well constructed review will be the most helpful for other customers, so please attempt to use proper punctuation and refrain from common texting or abbreviated terms that could be confusing to others.
Off-road and Racing Only Products
Some products sold on our webstore are for off-road use only and may never be used on a public highway or emissions controlled vehicle. Please check your local laws regarding the installation of these products. New German Affiliate, Inc, DBA: NGP Racing is in no way responsible for the misuse of products sold online, retail, or via phone sales, and any results thereof, up to and including fees, fines, damages or legal consequences. Some performance exhaust systems utilizing a high flow / aftermarket catalytic converter may trigger a check engine light under some conditions on some cars, which is not predictable from vehicle to vehicle. NGP Racing is not liable for problems with emissions legality or complications of use of performance exhaust systems, as these are installed at the end users own risk. Check local laws before installing.
Terms, Trademarks and Manufacturer Info
The terms Volkswagen® VW® Audi® Golf® Jetta® Rabbit® GTI® GLI® R32® Golf R® Scirocco® Cabriolet® Corrado® Passat® New Beetle® Beetle® Touareg® Tiguan® Eos® Phaeton® A3® A4® A5® A6® A7® A8® Q3® Q5® Q7® S4® S5® S6® S7® S8® SQ5® RS3® RS4® RS5® RS6® RS7® 80® 90® 100® 200® R8® TT® TTS® TTRS® Quattro® 4-Motion® Porsche® 911® Boxster® BMW® and all other trademarked brand names / models are used for descriptive purposes only and remain the sole property of their respective trademark holders. We have no connection in any way with any vehicle manufactures listed on this website. All vehicles pictured on this site are for descriptive purpose and / or are vehicles owned and / or modified by NGP Racing, its customers and employees. Any manufacturer name and/or part numbers used on this site are for identification purposes only.